Bharath Travels

Terms And Conditions

1. Introduction and Acceptance of Agreement

1.1 Thank you for choosing BIT Air Travels Pvt Ltd. We take all efforts to make sure that you have a delightful holiday experience. To avoid any misunderstanding, we request you to read, understand and abide by the below ‘Terms and Conditions’ along with the Privacy Policy before you book any tour or holiday or any service or make any transaction with BIT Air Travels Pvt Ltd. at any of the BIT Air Travels Pvt Ltd sales offices or at sales partner or online on Bharath International Travels' website or any mobile application or otherwise. Once you book any tour or service with BIT Air Travels Pvt Ltd, it is understood that you are giving your unqualified consent to accept and abide by the ‘Terms and Conditions’. In case you disagree with any part of these ‘Terms and Conditions’, kindly do not proceed with the booking.

1.2 ‘Terms and Conditions’ extend to all group tours, customized holidays, corporate tours, any other services and products for Domestic, International or Inbound organised by ‘BIT Air Travels Pvt Ltd’.

1.3 BIT Air Travels Pvt Ltd has the final authority on the interpretation of these ‘Terms and Conditions’.

1.4 BIT Air Travels Pvt Ltd reserves the right to amend, vary, add, amplify or waive any stipulation, representation, term or condition mentioned in the ‘Terms and Conditions’.

1.5 Under any unprecedented force majeure situation or any changes in Government policy, BIT Air Travels Pvt Ltd reserves the right to supersede any part of these ‘Terms and Conditions’ with an alternate and valid enforceable provision.

1.6 Each of these ‘Terms and Conditions’ shall be severable and if any provision thereof is declared invalid, illegal or unenforceable, then remaining provisions nevertheless shall have full force & effect.

1.7 These ‘Terms and Conditions’, together with the other booking related terms/ communication sent periodically, represent the entire agreement between BIT Air Travels Pvt Ltd.

1.8 There is no agreement between the Company and you until the company has received the initial registration amount/ deposit as the case may be.

2. Description

2.1 These ‘Terms and Conditions’ be called, ‘BIT Air Travels Pvt Ltd’ or ‘Bharath International Travels Terms and Conditions’.

2.2 These ‘Terms and Conditions’ may also be referred to as ‘Rules and Regulations’.

2.3 BIT Air Travels Pvt Ltd will be hereinafter referred to as ‘Bharath International Travels’, ‘BIT’, ‘the Company’, ‘the organization’, ‘we’, ‘us’ or ‘our’ and its user will be hereinafter referred to as ‘Guest/s’, ‘them’, ‘they’, their, ‘You’, ‘Your’, ‘tourist/s’, ‘traveller/s’, ‘client/s’, ‘customer/s’, ‘pax’, or ‘passengers’.

2.4 The website and the mobile applications of Bharath International Travels are collectively referred to as 'Website'.

3. Definitions

3.1 ‘BIT Air Travels Pvt Ltd’ works under the brand name ‘Bharath International Travels’, therefore, both these names will be considered one and the same and used synonymously therein.

3.2 ‘Website’ means www.bharathtravels.com and ‘Web page’ means a page on the Website www.bharathtravels.com

3.3 ‘Brochure’ means a document with tour information in the form of a printed brochure, E-brochure, E-itinerary, leaflet, booklet, travel planner, Tour Price list, Tour Information Email etc.

3.4 ‘Tour’ means any Domestic/ International/ Inbound Tour organized by BIT Air Travels Pvt Ltd.

3.5 ‘Group Tour’ means the number of guests booked on any scheduled tour comprising a minimum of 20 guests for Indian tours and 30 guests for international tours.

3.6 ‘FIT’ means Free Independent Travel and ‘GIT’ means Group Inclusive Tour.

3.7 ‘Corporate Tour’ means a special tour designed for corporates, industries, institutions, independent organizations, ad-hoc groups, or individuals to facilitate their meetings, incentives, conferences, exhibitions, seminars, team building, and other events. This segment is also known as MICE i.e. Meeting. Incentive. Conference. Exhibition.

3.8 ‘Customized Holiday’ means a tailor-made holiday designed as per the requirements of an individual guest. This segment is also known as FIT.

3.9 ‘Inbound’ or ‘India Inbound’ means tours, packages, or any service provided to foreign nationals or non-resident Indians to explore the states of India and the Indian Subcontinent.

3.10 ‘Speciality Tour’ means a group tour designed to meet the special interests of travelers which include but is not limited to Honeymoon Special, Women’s Special, Seniors’ Special, Singles’ Special, Short Trips, Cost Saver, Festival Tours, Adventure Tours, Trekking Tours etc.

3.11 ‘Sales Partner’ means BIT Air Travels Pvt Ltd. authorized travel agent who possesses the requisite licenses, permissions, expertise, and infrastructure to sell the tour/s organized by BIT Air Travels Pvt Ltd to all the prospective guests. These include sales channels such as PSPs i.e. Preferred Sales Partners; KSPs - Key Sales Partners, OSP - Overseas Sales Partners, and franchisees.

3.12 ‘Travel Advisor’ means BIT Air Travels Pvt Ltd’ authorized salesperson who assists and guides guests on booking their Bharath International Travels tour/service.

3.13 Associate/ Destination Management Company (DMC) / Contractor/ Supplier/ Vendor means a service provider of a tour or package which includes but is not limited to airline, cruise, railway, road transport, hotel, restaurant, caterer, sightseeing attraction, entertainment park, etc.

3.14 ‘Tour Manager/ TM / Tour Leader/ Tour Escort / Tour Assistant/ Main Hoon Na’, is a person designated by BIT Air Travels Pvt Ltd to conduct the tour as per the itinerary. S/he will also assist or guide the guest/s during the tour.

3.15 ‘Guest/s’ means all the tourists, travelers, vacationers, sightseers, visitors, backpackers, customers, clients who have registered their names or enquired about tour/ package or booked the tour by making part or full payment for any scheduled tour, customized package or any other travel-related service provided by BIT Air Travels Pvt Ltd.

3.16 ‘Gender’ - The masculine gender shall also include the feminine gender and vice versa, the singular shall include plural and vice versa and shall include grammatical variations if any.

3.17 ‘Tour price’ means the price mentioned in the Tour Price Grid on the website/ mobile application/ sms/ email/ Whatsapp/ brochure / E-brochure/ leaflet/ advertisements on print, electronic and social media etc. which is to be paid by guests for booking the tour. Taxes, surcharges, if any, are payable over and above the Tour Price.

3.18 ‘Child’ means a guest who falls below the age of 11 years.

3.19 ‘Infant’ means a guest who falls below the age of 2 years.

3.20 ‘Extra bed’ or mattress means an additional roll-on mattress on floor in twin/ double bed room.

3.21 ‘Surcharge’ means an additional fee/ charge/ tax over and above the initially quoted tour price which is due to peak season/ special event, charged by the associates/ suppliers/ contractors/ tourism or government authorities.

3.22 ‘Peak Season’ and ‘Super Peak Season’ are the seasons of the year where the demand surpasses the supply which results in overall cost increase. This includes but is not limited to Summer Vacation, Diwali Vacation, Christmas Vacation, New Year Holidays, any Country Specific Vacation/ Festival or National/International Events, etc.

3.23 ‘First Day/ Last Day/ Day’ of the tour shall start at any time (i.e. in the morning / afternoon / evening /night/ midnight) at the first destination depending on the arrival of the respective flight/ train/ cruise or any other mode of transport and the same shall be in case of the last day of the tour. In other words, a 'Day' of the tour shall mean a part of the day or 24 hours or its part thereof.

3.24 ‘Meal Service’ on tour comprises of pre-set breakfast (B)/ lunch(L)/ dinner(D) and/or any other snack and mineral water bottle as mentioned in the itinerary.

3.25 ‘Jain Meal’ on tour means food without onion & garlic served at Lunch and Dinner as per the tour itinerary, not necessarily before sunset. It may be a buffet service or a table service.

3.26 ‘VISA’ means ‘Visitor’s International Stay Admission’ is a conditional authorization granted by the immigration authorities of a territory to foreigners allowing them to enter, remain within, or to leave that territory for a specified period of time. This is in the form of a paper authorization or a stamp/sticker endorsed on the applicant’s passport. Bharath International Travels is a facilitator and does not have any role in the granting / rejecting of the Visa.

3.27 ‘Force Majeure’ means an event or circumstance not within the control, directly or indirectly, of BIT Air Travels Pvt Ltd in its ability to perform its obligations/ responsibilities regarding the tour, including

  • war, hostile invasion, act of foreign enemies;
  • rebellion, revolution, terrorism, insurrection or civil war;
  • political unrest, government orders, riots, commotion, disorder, curfews, strikes, lockouts, etc.;
  • any act or omission of any government instrumentality;
  • a change in legal requirements;
  • infectious diseases, epidemic, pandemic;
  • explosion, fire, flood, drought, tsunami, earthquake, volcanic eruption, hurricane, tempest, typhoon, cyclone, snowstorm, thunderstorm, landslides, and other exceptional natural calam

 

3.28 ‘Cancellation Policy’ means a policy laid down in Bharath International Travels’ ‘Terms and Conditions’ wherein applicable cancellation charges are specified which are to be borne by the guests on cancellation of their tour.

3.29 ‘Cancellation Charge’ means a charge borne by the guest upon canceling their tour for any reason whatsoever.

3.30 ‘Refund’ means repayment of the sum of money to the guest paid by him/her at the time of booking the tour after deducting the applicable cancellation charge.

3.31 ‘Future Tour Voucher’ (FTV) means a credit voucher of a specified value issued by BIT Air Travels Pvt Ltd on the cancellation of the tour. FTV must be utilized by the guest/s for booking their future tour with Bharath International Travels within the specified period and as per the agreed terms indicated in the said FTV.

3.32 ‘Tour Transfer Charge’ (TTC) means ‘estimated maximum charge’ that the guest may have to pay if their booked tour is being postponed due to the occurrence of certain unavoidable / Force Majeure situation.

3.33 ‘Operational Expense’ means expenses that Bharath International Travels has to incur through its normal course of business to conduct its tours and business operations.

3.34 ‘Jurisdiction’ means the geographical area over which a court or government body has the power and right to exercise authority. For any legal matter involving the company, parties hereto agree to confer exclusive jurisdiction to Mumbai Courts / Forums.

4. Booking

4.1 Booking of Group Tour, Customized Holiday, Corporate Tour, Inbound and any independent service through Sales Channels or Online through website/ mobile app:

  • Any guest who inquires about or purchases any product offered by Bharath International Travels through its website, mobile application, branch office, sales office, or call center agrees to enter into a contract with Bharath International Travels. A contract is said to have been executed by both the parties i.e. Bharath International Travels and the guest. Once a contract is executed, both parties are bound by the ‘Terms and Conditions’ mentioned on Bharath International Travels’ website/ travel planner/ brochure/ booking form.

  • When a guest books the product/ service offered by BIT Air Travels Pvt Ltd, provides his/her information and consent for initiating the booking, and thereafter makes the payment of the registration amount, indicates that the guest is interested in the tour and has read, understood, and accepted all the ‘Terms and Conditions’ mentioned on Bharath International Travels' website/ travel planner/ brochure/ booking form.

  • In case, the booking formalities are processed by the guest on behalf of his/her family, s/he is deemed to have been authorized to do so by his family members after reading, understanding, and accepting all the Bharath International Travels ‘Terms and Conditions’ mentioned on the website/ travel planner/ brochure/ booking form.

  • A guest must be eighteen (18) years or above to make a booking with Bharath International Travels.

  • A guest must ensure that all the information provided by him/her while filling the booking form is accurate, as booking is processed based on this information. In case of any incorrect information, the loss or cost incurred for amendment will be borne by the guest.

  • Bharath International Travels reserves the right to accept or to decline any booking of any person/s or cancel the booking without assigning any reason.

4.2 Customized Holiday Booking:

  • Bharath International Travels offers flexibility to the guests who do not wish to opt for the readymade holiday itineraries available on the website. Our Travel Advisors assist such guests to create their customized tailor-made holiday as per their requirements and interest. A non-refundable Holiday Design Fee (HDF) of INR 1500 for India and INR 3000 for World must be paid at the time of inquiry. HDF will be adjusted in the booking amount if the holiday is booked within 20 working days from the date of receiving the same. HDF includes only two free amendments in the itinerary.

4.3 Corporate Tour Booking:

  • In the case of Corporate Tour, along with these ‘Terms and Conditions’, the terms of ‘Service Contact’ signed with corporate/ industry/ institution/ independent organization/ ad-hoc group, etc. shall also apply. ‘Service Contract’ is generally signed by the authorized personnel of corporate/ industry/ institution/ independent organization/ ad-hoc group, etc. and the terms are applicable to each member of the tour.

4.4 User Registration on Website:

  • After booking, guests can register on Bharath International Travels' website for their respective tour information. They will be able to log in through User ID and Password created at the time of registration. Guests are responsible for maintaining the confidentiality of the password and account and are fully responsible for all activities that occur under their password or account. In case of any unauthorized use of a password or account or any other breach of security, guests are requested to immediately notify travel@bharathinternationaltravels.com/ respective Travel Advisor. Guests are also requested to ensure that they have logged out from the account at the end of each session. Bharath International Travels cannot and will not be liable for any loss or damage arising from failure to comply with this.

4.5 Communication with the Guest:

  • Any communication by BIT Air Travels Pvt Ltd will be made through e-mail, WhatsApp, SMS, telecall, etc. on the registered legitimate contact details provided on the booking form by the guests and shall be deemed to have been communicated to and received by the guest. Guest’s must ensure that number is valid and messages are checked periodically. Bharath International Travels is not a mobile network operator and does not guarantee the delivery of SMS-text messages/ WhatsApp messages/ email. The guest will indemnify Bharath International Travels for any action taken by TRAI due to a wrong number/ email provided by the guest for any reason whatsoever.

4.6 Physical and Mental Fitness:

  • When a guest books the tour or when someone else books the tour on their behalf, it implies that the guest is physically and mentally fit to travel to the particular destination. It is crucial for the guest/s to maintain their health throughout the tour and carry any required medication with a doctor’s prescription. Bharath International Travels reserves the right to decline the booking or discontinue the guest from the tour if the guest is found unfit to travel, or if their medical condition is causing inconvenience to fellow travelers in the group tour. Any expenses due to health issues arising during the tour shall be entirely borne by the guest, and we shall not be held responsible in any manner whatsoever. Additionally, guests are advised that high-altitude locations in the tour itinerary may pose challenges for any individual irrespective of their age and otherwise normal health condition. Further, Minors, Senior citizens, and guests with per-existing medical conditions, must consult with their doctors before booking any tour, especially before booking the high-altitude destination tours, to ensure a safe and enjoyable experience.

4.7 Mandatory Health Requirement:

  • Guests must abide by the mandatory requirements for travel to the destination, such as Vaccination, RT-PCR tests, RAT, e-pass formalities, health checks on arrival/ on tour, etc. as per the state or country. These requirements or regulations are subject to change periodically. Any cost incurred for such requirements should be borne by the guests. It will be the sole responsibility of the guest to carry the certificate or test report with them and present it whenever asked for by the officials. Any State or Country or service provider such as Airline, Cruise Company, or Railway may decline the entry to a guest/s on medical grounds in such a situation the consequences including all kinds of expenses will be borne by the guest.

4.8 Travel During Pregnancy:

  • BIT Air Travels Pvt Ltd does not recommend travel during pregnancy. The Company does not provide any specialized facilities and/or treatments required for childbirth, prenatal, or early infant care on tour. Guests should consider the risks of traveling where necessary medical care for pregnancy may not be available and may not be reachable in a timely manner to address potential medical complications, problems, and emergencies that can occur during pregnancy.

5. Tour Price, Tour Registration, Payment

5.1 To book any tour/ package/ service, a guest must make the payment to BIT Air Travels Pvt Ltd by Cheque, Demand Draft, NEFT, RTGS, IMPS, Payment app/ wallets like BHIM, PhonePe, Gpay, PayTM or any UPI ID. All payments should be in the name of BIT Air Travels Pvt Ltd' only. We support the ‘Go Digital’ movement of India and request our guests to make digital payments. Cash payment in INR will be accepted as per the Government of India guidelines along with PAN. Kindly note, outstation cheque is not accepted.

5.2 In case of payments made using Credit Card, Debit Card, and Online Transfer, a convenience charge of 1.8% shall be levied and will be paid extra by the guest.

5.3 The tour price printed/ advertised/ quoted to the guests is dynamic. A guest booking the tour early is likely to get the lowest price as communicated/ offered by the Company, subject to availability of seats. Similarly, a guest booking the tour at the last minute may be offered high prices or vice versa. This pricing structure has been adopted to get early bookings on tours or for filling vacant seats last minute. Hence it is quite obvious that guests traveling on the same group tour are likely to have paid different tour prices. The Company will not entertain any claim whatsoever on account of the same.

5.4 It is a clear agreement between either party that the prices quoted in the proposal/ brochure/ website have been calculated based upon the prevailing airline/ hotel/ transport tariffs and applicable taxes thereon. The Company reserves the right to alter or amend the price published on the website/ brochure/ proposal in case of an increase in taxes, fuel charge, YQ/YR taxes, visa fee

5.5 Tour price does not include government taxes and is to be paid extra. As per the government’s current regulations, 5% GST (Goods and Services Tax) is applicable on every tour/package and guests will have to pay the same over and above the tour price. In addition to this, effective from 1st October 2020, the government has levied TCS (Tax Collected at Source) on GST inclusive tour/package price of international/overseas travel packages. From 1st October, 2023, The TCS rate is either 5% or 10% up to 7 lacs (% is determined on travelers ITR verification on the government portal) and 20% on amounts above 7 lacs depending on certain requirements. Those guests who have submitted PAN copy, Aadhaar copy and have filed their Income Tax Returns (ITR) for the previous two assessment years need to pay 5% TCS up to 7 lacs billing. Those guests who do not possess PAN and Aadhaar or have not filed their Income Tax Returns (ITR) for the previous two assessment years, will have to pay 10% TCS up to 7 lacs billing. In case of billing above 7 lacs, guests will have to pay 20% TCS. The TCS collected can be claimed while filing annual income tax returns. The TCS amount will reflect in the Form 26AS of the guest whose PAN card is associated with the booking form, irrespective of the person who has made the payment for the tour/package. Hence while booking guests must ensure that the right PAN card is submitted in order to claim the benefit at a later stage. Once the TCS amount is collected from the guest, it cannot be refunded by Bharath International Travels, as it is paid to the government and reflects against the Form 26AS of the guest. The TCS is not applicable in the case of corporate/Individuals who possess valid TAN (Tax deduction & collection account number) and provide the same at the time of booking/confirmation of the tour/package. Further upon submission of TAN, the Corporate/Individual needs to comply with TDS rules and ensure that TDS is paid in the name of Bharath International Travels Private Limited (PAN: AAECV4768R).

5.6 If the guest has booked the tour online, the guest needs to reconfirm and authenticate the information provided at the time of online booking. The Company reserves the right to cancel the booking and forfeit the amount paid in case of any misleading information provided by the guest.

5.7 The registration amount paid at the time of booking is non-refundable and interest-free, subject to the Cancellation and Refund Policy. The registration amount differs from tour to tour. For tours where air or cruise booking is required, the registration amount will be higher compared to other tours. Payment of the registration amount ensures only registration/ participation in the tour and does not entitle the guest to any services like air tickets, visas, and hotel accommodation until full payment for the tour has been made by the guest and received by Bharath International Travels. As per payment guidelines stated on ‘www.bharathinternationaltravels.com’ tour price must be paid in full, 45 days before the tour departure; in case if the tour is booked within 45 days of the departure date, guests must make full payment of the tour price at the time of booking itself. For any reason if the registration amount is not paid in full at the time of booking, the guest will ensure that the balance registration amount is paid within 3 days of booking; else booking stands canceled.

5.8 Registration Amount- Tour/package registration amount is 50% of the net tour price. It is to be paid within three days of booking the tour/package.

5.9 Bharath International Travels reserves the right to cancel the booking, forfeit the amount paid as advance and impose cancellation charges in case of non-payment of full tour price 45 days prior to the tour departure date.

5.10 For Customized Holidays, full payment towards the air ticket and a minimum of 20% payment towards the land package is to be paid for confirming the booking. We reserve the right to cancel your booking without notice if the payment is not cleared by the timeline.

5.11 In case the guest makes tour payment by cheque and the same is dishonored, a charge of INR 150 + 18% GST will be levied by the Company and borne by the guests immediately. Presently, we do not accept any online payments via international credit or debit cards or any other international transaction methods. If you wish to pay via international card or international money transfer, then please get in touch with our team at +91 887 997 2221. For such transactions, additional transaction charges may apply.

5.12 The guest/ user will not share his confidential information like credit/ debit card number, CVV, OTP, card expiry date, user IDs, passwords, etc. with any person including the employees, representatives, or sales partners of Bharath International Travels. If such details are demanded by them then the guest/ user must not do any transaction and must immediately inform Bharath International Travels. The Company shall not be liable for any loss that the guest incurs for sharing the aforesaid details.

5.13 All monies paid by the guest to Bharath International Travels will be the property of Bharath International Travels and payable to our Suppliers/ Contractors/ Associates for pre-blocking/ pre-booking and providing the services along with the operational costs of the company. Guests agree and acknowledge that such monies will not be held by Bharath International Travels on behalf of the guest.

6. General Inclusions in Group Tour (GIT)

6.1 Any group tour of Bharath International Travels generally includes –

  • Airfare (wherever applicable).

  • Accommodation.

  • Transport.

  • Meals as mentioned in the itinerary.

  • Sightseeing as mentioned in the itinerary.

  • Tour Manager services.

  • Visa Fees of Indian Nationals excluding ‘Gratis Visas’/ on arrival free visas/ free visa.

  • Driver and guide tip.

  • This list is illustrative and not a complete list and includes all the other inclusions as mentioned in the itinerary of the respective tour.

6.2 General Exclusions in Group Tour (GIT) -

  • Gratis/ free of cost Visas which are not included in the tour price.

  • Expense of any personal nature such as porterage, laundry, telephone charges, shopping, beverages, additional mineral water, or food which is not a part of the pre-set menus.

  • Courier charge for any specific requirement.

  • Any transport charge (unless mentioned) to reach the reporting point of the tour and onwards from the dropping point of the respective tour.

  • Expense incurred in case of discontinuation of the tour for any reason.

  • Additional expense incurred for any unforeseen circumstances like scheduled flight cancellation, unscheduled accommodation, or for any force majeure situation.

  • Any increase in government taxes, fuel surcharges, YQ taxes, airfare, airport development fees, transport charges, visa fees, sightseeing charges, etc.

  • Additional charge for pre or post air ticket deviation from the scheduled tour program w.r.t. date or sector.

  • Any excess luggage charge levied by the airline/ cruise/ rail/ transport company.This list is illustrative and not a complete list and includes all the other exclusions as mentioned on the website/ brochure/ itinerary of the respective tour.

6.3 Any upgradation charge towards first class, business class, premium economy, seat selection, separate vehicle, room category change, etc. levied by the associates like airline/ cruise/ rail/ hotel/ transport company is not included in the tour price and guests will have to pay the same in addition to the tour price.

 

Privacy policy

Privacy Policy

Bharath International Travels Private Limited (hereinafter referred to as “BIT Air Travels Pvt Ltd”, “we”, “us”, or “our”) understands and respects the importance of privacy of its users (hereinafter referred to as “You” or “Your”). This Privacy Policy sets out the basis on which any personal data we collect from You, or that You provide us, via the website https://www.bharathtravels.com (hereinafter referred to as “the website”) will be processed by us. Confidentiality of information provided by You will be maintained. BIT Air Travels Pvt Ltd includes its Subsidiary Companies.

This Privacy Policy is applicable to any person/s who book/purchase/intend to purchase/enquire about any product(s) and/or service(s) made available by Bharath International Travels through its website as well as offices including corporate office, branch offices, and preferred sales partners. By making a booking/purchase or submitting Your personal data via the website or any offices, You agree to the transfer, storing, or processing of such information. If You do not agree to BIT Air Travels Pvt Ltd’ use of Your personal data we cannot accept Your booking and You should not use the website.

COLLECTION AND USE OF PERSONAL INFORMATION

You may be asked for personal information including but not limited to name, address, email address, telephone number, date of birth, credit/debit card number (in encrypted form) with expiration date, banking details, Aadhar Details, PAN Details, Visa related Documents (photographs, Bank Details, Business/Company Details, etc.), Passport Details (passport number, issue date, expiry date), mobile number, Professional Qualifications/details, etc., anytime while making a booking/purchase via the website or any other customer touchpoints. We may keep a record of Your email or other correspondence, and if You call us by telephone, we may monitor and/or record phone conversations for training and customer service reasons. We may collect details of Your computer and visits to this Site (including, but not limited to, traffic data, location data, IP address, operating system, and browser type) for system administration purposes and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

In some cases, we may also need to collect more sensitive personal data such as information regarding Your medical conditions, disabilities, and special requirements along with medical certificates supporting the same. This information is allowed to be stored by You and is collected in order to arrange for the services You are requesting and this information is presented to You at the time of making a booking/purchase so that the process of bookings/purchase is completed expeditiously. This information may also be used internally for research, analysis, and auditing. Cookies and other information may be used to optimize the viewing experience, troubleshoot any problems, and serve better content.

PURPOSE OF COLLECTING PERSONAL INFORMATION

The predominant purpose in collecting, storing, transferring, or sharing the information is to:

  • Communicate with You regarding bookings/purchase;

  • Send booking confirmations;

  • Keep You updated regarding transaction status;

  • Sending tour-related information on a daily basis;

  • Send verification/alert message(s) or email(s);

  • Notify and update the changes in bookings;

  • Resolve complaints and disputes;

  • Allow our customer service department to contact You;

  • Detect and prevent fraudulent or criminal activity;

  • Carry out our obligations arising in connection with any contracts entered into between You and us, or between You and a third-party supplier;

  • Ensure that content from the website is presented in the most effective manner for You.

COOKIES

This Site uses cookies to distinguish You from other users. Cookies are small pieces of information that are stored by Your browser on Your device's hard drive when You visit the website. Most web browsers automatically accept cookies. You can control and delete how and whether cookies will be accepted by Your browser by changing the options on Your web browser or using certain software programs, but disabling them may affect the functionality of this website. Once You access the website, You consent to our use of cookies. Some of these cookies are essential to make the website user-friendly and work properly, to allow You to make Your booking/purchases, and to enable us to serve You better and more efficiently. Other types of cookies help us to provide You with a good experience when You browse our Site and also allow us to improve our Site or the way we provide our service to customers. No Personal Information is collected during this process. The information so collected during this process is anonymous and does not link online actions to You.

We may record anonymous, non-personal information (not including Your name, address, email address, or telephone number) about Your visits to this and other websites in order to measure advertising effectiveness. We may also collect non-personal information about Your visit to our website, based on Your browsing (click stream) activities. This information may include the pages browsed and products and services viewed or booked for example. None of this information is passed to any third party and is used solely by us to provide You with a better user experience on the Website.

In order to manage and develop our offers and to provide You with better products and services tailored to Your individual interests and needs, we may also use cookies to display any advertisements to You while You are on the Website or to send You offers via e-mails focusing particularly on destinations which may be of Your interest. The third-party advertising companies may also employ technology that is used to measure the effectiveness of the advertisements. All such information is anonymous. This anonymous information is collected through the use of a pixel tag, which is an industry-standard technology and is used by all major websites. They may use this anonymous information about Your visits to the Website in order to provide advertisements about goods and services of potential interest to You.

Some information that You should have about Cookies:

  • Certain features on the website are only available through the use of cookies.

  • Cookies allow You to log in without having to type Your login name each time (only Your password is needed) and identify the User and maintain their signed-in status.

  • Most cookies are "session cookies," meaning that they are automatically deleted from the User’s hard drive at the end of a session. “Persistent cookies” remain in place across multiple visits to our websites.

  • You are free to decline the cookies if their browser permits, although doing so may interfere with the use of the website. We may use Cookies to:

  • Measure the entry and exit points of visitors to the Site and respective number of visitors to various pages and sections of the Site and details of searches performed.

  • Measure the usage of advertising banners and other click-throughs from the Site.

  • Understand and analyze trends, administer the site, learn about user behavior on the site, and gather demographic information about our user base as a whole.

  • We may use this information in our marketing and advertising services.

  • Pixel tags enable us to send email messages in a format customers can read, and they tell us whether the mail has been opened. We may use this information to reduce or eliminate messages sent to customers.

THIRD-PARTY WEBSITE LINKS

You may be offered automatic links to other internet websites at various points that may be relevant to a particular aspect of this website. These third-party website owners may use combined information about Your visits to our Site and other sites in order to provide advertisements about related goods and services that may be of Your interest. Please note that we do not share any of Your personal Information with these third-party website owners unless You give us permission, in writing to do so. These third-party website owners may seek to use cookies and pixel tags to track Session Data about the ads You have seen and types of things in which You appear interested. This does not indicate that Bharath International Travels is necessarily associated with any of these other websites.

By clicking on one of these automatic links, You are no longer on the website of Bharath International Travels. We take no responsibility whatsoever for these other websites or any information contained in them. Please check the Terms and Conditions and review the privacy policies before You submit any personal data to these other websites as we do not accept any responsibility or liability for their policies.

PARTIES WITH WHOM YOUR INFORMATION IS SHARED

In order to improve service efficiency, Your personal information may be shared with our Holding Company, Subsidiary Company, associate Companies, Subsidiary of our Holding company, or an entity that controls, is controlled by, or is under common control. Such information will be shared under controlled and secure circumstances. In any event of a merger, sale, or restructuring or if we sell/transfer/assign the business or part thereof to any of our group companies, then any and all the Customer’s personal information will be transferred to the appropriate party.

We may share Your personal information with our Service Providers such as Hotels, Airlines, Destination Management Companies, Transport Service Providers, or any other suppliers involved in fulfilling Your booking/purchase. Please take note that while making a booking/purchase with us, You authorize us to share Your information with the said service providers/suppliers. However, You are advised to go through the privacy policies of the respective service provider/supplier whose services You choose to avail as how the said service providers/suppliers use the information shared with them is beyond our purview. We may share Your personal information with our Business Partners like Banks, Insurance Companies, International SIM Card providers, Visa Consulates, etc.

We may disclose Your personal information if and when required by law. The information will be disclosed when it is necessary to comply with a court order, any on-going judicial proceeding, or other legal process served on us or to exercise legal rights or defend against legal claims in bona fide circumstances. We may also disclose the information if the disclosure is reasonably necessary.

MARKETING USE

We may use the information generated from an enquiry or a booking/purchase made by You on this website to contact

 

Refund and Cancellation Policy

Refund Policy for Bharath Travels

1. Introduction

This Refund Policy outlines the terms and conditions under which Bharath Travels offers refunds for its travel services. Our goal is to ensure customer satisfaction while maintaining clear and fair policies.

2. Eligibility for Refunds

Customers may be eligible for a refund under the following circumstances:

  • Service Cancellations: If Bharath Travels cancels a service or trip due to unforeseen circumstances.

  • Customer Cancellations: If a customer cancels a booking within the specified time frame as outlined in the booking terms.

  • Service Issues: If there are significant issues with the service provided that are not resolved within a reasonable time frame.

3. Refund Process

  • Initiating a Refund: To initiate a refund, customers must contact Bharath Travels customer support within 7 days of the service date.

  • Required Information: Customers must provide the booking reference number, reason for the refund request, and any relevant supporting documents.

  • Review and Approval: Refund requests will be reviewed by the Bharath Travels support team. Approval will be based on the eligibility criteria mentioned above.

4. Refund Time Frame

  • Processing Time: Once approved, refunds will be processed within 14 business days.

  • Method of Refund: Refunds will be issued using the original payment method. For bank transfers, additional processing time may be required.

5. Non-Refundable Situations

  • Late Cancellations: Cancellations made after the specified time frame will not be eligible for a refund.

  • Non-Compliance: Refunds will not be provided for issues arising from non-compliance with the terms and conditions of the service.

  • Partial Use: If a service has been partially used, no refunds will be provided for the unused portion.

6. Contact Information

For any questions or assistance regarding this refund policy, please contact our customer support team at:

  • Phone: [Customer Support Phone Number]

  • Email: [Customer Support Email Address]

7. Changes to the Refund Policy

BIT Air Travels Pvt Ltd reserves the right to modify or update this Refund Policy at any time without prior notice. Any changes will be posted on our website.

 

 

 


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